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    SHIPPING & RETURNS

    SHIPPING POLICY

    Sugar Dogs is committed to excellence and the full satisfaction of our customers. We proudly offer shipping in the US.

     

    • All in-stock orders are processed within 1-3 business days. 

    • Soft cookies are baked fresh to order and may require additional processing time.

    • If hoping to receive soft cookies quickly, feel free to check in with us before ordering at sugardogstreats@gmail.com or by text at +1 (717)693-4847.

    • Dehydrated treats, meats and organs are fully shelf-stable and safe in transit without refrigeration.  Natural variations in size, color, and texture are normal. 

    • During hot months, treats may soften in transit.  For the best results, we recommend choosing local delivery or pickup when available.

    • Please allow additional days in transit for delivery, especially around holidays.

    • Tracking Information will be sent once order has shipped.

    • All treats are packaged with care to keep them fresh and safe during their journey.

    • ​Carrier delays due to weather or holidays are outside of our control.

    • ​It is the responsibility of the customer to make sure that the shipping address entered is correct.

    • Orders that are returned to us as undeliverable because of incorrect shipping information will not be refunded. 

    • We are not responsible for lost or stolen packages. ​

    • We offer $5 local delivery within 15 miles of new Holland, PA for our nearby friends.

    • Please double-check that your address is within our 15-mile local delivery zone before selecting local delivery.

    • All treats are made in a kitchen that handles common allergens such as wheat, peanuts, and eggs.

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    RETURN & EXCHANGE POLICY

    At Sugar Dog's, every treat is made with care in our small Pennsylvania kitchen, and we want you and you furry friends to love what arrives at your door.  For the safety and quality of our products, we do not accept returns or exchanges on any items.

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    If something isn't quite right, please reach out within 48 hours of receiving your order so we can take care of you.  We're happy to help with damaged treats, missing items, incorrect items, or quality concerns.  We may request a photo of the item or packaging to assist you quickly.

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    Your satisfaction means the world to us, and we're here to make sure every Sugar Dog's experience feels thoughtful, personal, and sweet.  You can contact us anytime at sugardogstreats@gmail.com or by text at +1 (717)693-4847.

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